Do you have minimums on promotional products?+
It depends on the item. Products we decorate in-house — drinkware, awards, branded apparel, headwear, and the majority of the promo catalog — have no minimums and no setup fees. You can order a single engraved retirement plaque or three embroidered fleece vests at the same per-piece pricing structure. Specialty drinkware, hard goods, and giveaway items carry a minimum order quantity, which varies by product and is always disclosed before you place an order — typically 25 to 100 pieces for those categories. If no-minimum is a hard requirement, tell us at quote time and we will steer you to in-house-decorated options.
How fast can you produce a promo-products order?+
Items we decorate in-house run on a 72-hour standard production window from artwork approval. Reorders with artwork already on file frequently ship the same week we receive the request. Rush production — same-day, next-day, or 24-hour turns — is available on a case-by-case basis for in-house items. Specialty drinkware, hard goods, and giveaway items run on a separate production track — typically 7–14 business days from artwork approval. We disclose which path applies to each item in your quote before you approve, so you can plan against your in-hand date. Tell us your deadline at /quote and we will map the timeline for you.
What materials can you decorate?+
DTF printing covers cotton, polyester, blends, and fleece for apparel. Embroidery covers polos, hats, jackets, fleeces, and most uniform fabrics. Laser engraving covers acrylic, glass, wood, leather, leatherette, slate, metal, and the stainless-steel and BPA-free plastic used in modern drinkware. Between the three methods we can decorate effectively every blank in the in-house promo range. Specialty items on the separate production track are decorated using their own process, which varies by product.
What is the difference between branded and blank promotional products?+
Branded promotional products are decorated with your logo, name, or artwork — engraved, embroidered, or printed before shipment. Blank promotional products are stock items shipped without decoration. We sell both, but the vast majority of orders are branded; blanks are typically used by companies that decorate in-house or that need an undecorated sample before committing to a branded run.
How much do custom promotional products cost?+
In-house decorated items are priced flat per piece — the blank cost plus a per-piece decoration charge per location — with no setup fees, no minimums, and no per-color upcharges. The same per-piece rate at quantity one as at quantity one thousand. Specialty items on the separate production track are priced with the timeline, minimums, and any production fees disclosed in writing before you approve. The full pricing structure is at /pricing. For an itemized written quote on a specific project, submit at /quote and you will hear back within one business day.
What about my logo — do I own it after you produce my order?+
Yes. You own your logo, your artwork, and the design that comes out of any cleanup or rebuild work we do on your files. We store your final art on file so reorders are faster (no re-prep, no re-art fees), but we do not claim ownership of customer artwork. We also do not resell, repurpose, or display your artwork in our portfolio without explicit permission.
Embroidery or DTF printing on promotional apparel — which should I pick?+
Embroidery is the right answer for promo polos, hats, jackets, fleeces, and any uniform piece where the logo is one to four colors and looks professional with thread texture — corporate apparel, golf-outing polos, real-estate broker hats. DTF is the right answer when your logo has many colors, photo elements, or gradients embroidery cannot reproduce — event giveaway tees, conference shirts, charity-run merchandise, full-color hat panels. If you are not sure, send us the logo at /quote and we will recommend.
Do you ship promotional products outside Long Island?+
Yes. We ship anywhere in the United States, with most orders going via standard ground from Huntington, NY. Most Long Island companies pick up locally to skip the shipping line item, but national rollouts, multi-location distributions, and direct-to-recipient gift shipments are all standard for us. International shipping is case-by-case.
Can I order one piece, or do I need to order 10,000?+
For items we decorate in-house, either is fine — single-piece orders are routine for recognition and gift categories (one award, one plaque, one onboarding-kit tumbler) and there is no minimum quantity threshold. Specialty drinkware, hard goods, and giveaway items carry a minimum order quantity that is disclosed at quote time. If one piece is the requirement, we will point you to the in-house-decorated options that fit.
Do you offer rush production?+
Yes, on in-house decorated items and on a case-by-case basis. Same-day, next-day, and 24-hour turns are sometimes possible depending on order size, decoration method, and the current production schedule. Awards and small drinkware orders are typically the easiest to rush; large embroidered apparel runs and multi-method gift sets are harder. Specialty items on the separate production track cannot be rushed on our end. Tell us your in-hand date when you submit the quote and we will tell you what is achievable.
Can I get a sample before I commit to a larger order?+
Yes, in two forms. For in-house decorated items we can produce a single decorated sample piece at the same per-piece rate plus shipping. For drinkware, awards, and most hard-good promo items we can also ship an undecorated stock sample on request. Either way, you always approve a digital mockup before anything is engraved, printed, or embroidered. For specialty items on the separate production track, sample availability varies by product and is disclosed at quote time.
What artwork file format do you need?+
Vector files — AI, EPS, SVG, or PDF with outlined fonts — are ideal because they scale cleanly to any item size and any decoration method. We also accept high-resolution PNG and JPG (300 DPI at print size). If your artwork needs cleanup, vectorization, or a full rebuild, our in-house team handles it at no charge as part of the quote — we will send a proof for your approval before anything goes to production.
Who owns the proof artwork? Can I take it to another vendor?+
You do. The proof we send is your art on your item with your branding — it belongs to you, and you are free to take it elsewhere. In practice almost no one does, because the proof and the production run are part of the same workflow and re-quoting a project with a second vendor adds time, cost, and a fresh round of art-prep work. But there is no contractual lock-in on our side.
Can you handle event timelines — conference, gala, tradeshow, golf outing?+
Yes. Event timelines are a significant part of what we run. The key is working back from the in-hand date: in-house decorated items need artwork approval at least 72 hours before the items have to be on a truck; specialty items on the separate production track need approval 7–14 business days before ship date. Longer lead times apply if the project includes personalization (engraved names, numbered pieces, recipient lists). Send us the event date and the item list at /quote and we will give you the working-back schedule plus the approval deadlines.
